From Google Play Console
- Open Play Console.
- Go to Download reports and select Reviews.
- Select the app, year, and month.
- Download the CSV and paste or upload it here.
Review Intelligence
App review analysis for growth decisions.
Free. Paste an App Store or Google Play review export and get the complaints that cost you revenue — not a sentiment word cloud.
What you get
Reviews are the cheapest user research that nobody reads properly. The tool reads them the way a growth strategist would: complaints grouped into themes, themes ranked by likely revenue impact, and each theme tagged to the condition it breaks — relevance, desire, trust, or ability.
Most review complaints are trust gap evidence. Pricing confusion, billing surprises, "is this safe" — that is conversion failure showing up as a one-star review, months after the funnel caused it.
How it works
- Export your reviews — App Store Connect or Google Play Console, CSV is fine. Instructions below if you have never done it.
- Paste or upload the export.
- Get the analysis: themes, frequency, severity, the quotes behind each theme, and a what-to-fix-first order.
A few hundred reviews is enough. The point is not volume — it is that 500 reviews read properly beat 50,000 reviews counted.
Run it on a competitor's reviews
Competitor reviews sit in public on their App Store and Play Store pages. Their complaints are your roadmap: every recurring one-star theme is a user segment the competitor is failing, described in the user's own words. Run their export through the same analysis and you get an attack surface, not a vibe.
How to export reviews
From App Store Connect
- Open App Store Connect and choose Apps.
- Select the app.
- Open Ratings and Reviews from the sidebar and select the platform.
- For a larger export, use the App Store Connect API customer reviews endpoint, then paste the JSON or CSV you create.
What it does not do
It does not get you reviews, write reviews, or improve your rating. If you searched for ways to buy reviews — wrong page, and probably wrong strategy.
It also does not replace talking to users. It tells you which conversations are worth having.